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Shipping Policy

SHIPPING POLICY SUMMARY

We value your decision to shop at Our Website. Below, you will find the terms and conditions that constitute our Shipping and Delivery Policy.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

Words that start with a capital letter have specific meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

DEFINITIONS

In the context of this Shipping Policy:

  • “Company” (also referred to as “We,” “Us,” or “Our”) refers to Rainhub Trading Group PTY/LTD, KWAPATA LOCATION 2453, PIETERMARITZBURG, KWAZULU-NATAL, 3201, with Registration Number: 2023/794312/07.
  • “Country” refers to South Africa.
  • “Goods” refers to the items available for purchase on the Service, whether they are physical or digital.
  • “Orders” refers to a request by You to buy Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to the URL accessible from https://readcloudpoetry.com/
  • “You” refers to the individual using the Service, or the company, or other legal entity on behalf of which such individual is using the Service.

POLICY FOR DELIVERY OF DIGITAL GOODS

All Digital Goods purchased will be delivered through downloads or granting of access, either by email, designated Website access, or any other means of access (the “Delivery”). The delivery is considered complete when the purchased Digital Goods and their content are in Your possession by downloading it and/or accessing it through Our Website or any other website via the internet, or made available to You. For the purpose of the Refunds & Returns Policy, the Delivery shall be the date of the first download or grant of access, regardless of the time of the first access by You.

SHIPPING GUIDELINES

Processing times for shipment: All Orders are processed within 1-3 business days after receiving a confirmation email. Orders are not processed and shipped on weekends or holidays. You will receive another notification when Your order has been shipped. The processing time is in addition to the shipment time that varies according to the chosen shipment method and is determined by the shipment carrier.

If we are dealing with a large number of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via Your provided email or telephone.

Shipping Rates & Delivery Estimates

Shipping is provided at no cost. The estimated delivery time varies according to Your location and is between 5 to 14 days.

Delivery delays can occasionally occur and are not always within Our control.

Confirmation of shipment & Order tracking

Once Your order has been shipped, You will receive an email notification from Us which will include a tracking number You can use to check its status. Please allow 24-48 hours for the tracking information to become available. If there are delays and the shipment hasn’t arrived on time for the estimated delivery time, please contact Us at the email provided under “Contact Us”.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to Your Order. All fees (such as tariffs, taxes, tolls, etc.) imposed during or after shipping are the customer’s responsibility.

DAMAGES

We are not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refunds & Returns

If You would like to request a refund or return, please first review Our Refunds & Returns Policy on Our Website.

CONTACT US

If you have any questions about this Shipping Policy, You can contact Us: